TERMS & CONDITIONS

Welcome to the terms and conditions section of the Komocean.com website.

Our terms and conditions can potentially change at any time; it is up to our client to check them regularly in case there are any changes. If you don’t agree with the terms and conditions set out below, you shouldn’t use or access this website.

If you have any queries about our terms and conditions, please contact our Customer Service Office on 1-866-213-5556 (US toll-free) or email customerservice@komocean.com.

 

 

GENERAL INFORMATION

Komocean.com is a part of Komocean LLC (‘KoMocean’), registered as a Limited Liability.

 

 

WHAT YOU AGREE TO

You must be eighteen years old or older. If you are under eighteen, you may only use this site with the agreement of, and under the supervision of, a parent or guardian. If you do not qualify, please do not use this site.

You agree that email can be used as a long-distance means of communication.

 

 

PRIVACY

If you receive an unsolicited email asking you for your komocean.com login details, please contact our Customer Service team immediately.

For more information, see our Privacy statement.

 

 

LIABILITY

 

 

Errors

We do not accept liability (except as set out below) for any errors and/or omissions contained in our website and reserve the right to change information, specifications and descriptions of listed goods, products and services at any time and without notice.

 

 

Images

We have taken every measure to provide accurate product images for each product for sale on the site. However, due to a number of different factors such as Internet browsers, monitor color contrasts etc, we cannot be held responsible or liable for any differences in color between the image and the actual product.

 

 

Website

We have taken every measure to prevent Internet fraud and ensure any data collected from you is stored as securely and safely as possible. However, we cannot be held liable in the extremely unlikely event of a breach in our secure computer servers.

We make no warranty that the Website will meet your requirements or will be uninterrupted, timely or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the Website. We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the Website.

 

 

Warranties

To the fullest extent permissible under applicable law, we disclaim any and all warranties of any kind, whether express or implied, in relation to the Products. This does not affect your statutory rights as a consumer.

 

 

Losses

We will not be liable, in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent or negligent misrepresentations) or otherwise out of or in connection with the conditions for:

· Any economic losses (including without limitation loss of revenues, profits, contracts, business or anticipated savings); or

· Any loss of goodwill or reputation; or

· Any special or indirect losses suffered or incurred by that party arising out of or in connection with the provisions of any matter under the Conditions. 
Nothing in the Conditions will exclude or limit our liability for death or personal injury resulting from our negligence or that of our servants, agents or employees.

 

 

COPYRIGHT

All rights, including copyright, in the content of the komocean.com web pages are owned or controlled by KoMocean LLC. In accessing komocean.com web pages, you agree that you may only download the content for your own individual and non-commercial use. You are not permitted to copy, broadcast, download, store (in any medium), transmit, show or play in public, adapt or change in any way the content of the komocean.com web pages for any other purpose whatsoever without the prior written permission of KoMocean.

The website as a whole and the entire content included in this Site, including but not limited to text, design, graphics, interfaces, or code and the selection and arrangements thereof are copyrighted as a collective work under the United States and other copyright, intellectual property, and other applicable laws, and is the property of KoMocean LLC. Copyright 2015. ALL WORLDWIDE RIGHTS RESERVED. All trademarks, trade dress, service marks, logos, slogans and trade names (collectively the “Marks”) are trademarks or registered trademarks of and are proprietary to KoMocean LLC.

 

 

THIRD PARTY INFORMATION

We cannot be held responsible for material displayed on third party websites or any other written material.

 

 

WAIVER

No waiver by us shall be construed as a waiver of any proceeding or succeeding breach of any provision.

 

 

SURVIVAL

Each provision of the Conditions shall be construed as separately applying and surviving even if for any reason one or other of those provisions is held to be inapplicable or unenforceable in any circumstances.

 

 

ENTIRE AGREEMENT

These Conditions govern our relationship with you. You confirm that, in agreeing to accept the Conditions, you have not relied on any representation except where that representation has been made a term of these Conditions and you agree that you shall have no remedy in respect of any representation. Your statutory rights are not affected by these terms and conditions. Nothing in this Clause will limit or exclude our liability in respect of any fraudulent or negligent misrepresentation whether or not such has become a term of the Conditions.

 

 

LAW

The Conditions will be governed by and construed in accordance with the law.

 

 

RETURN POLICY

KoMocean accepts returns within 30 days of purchase and will credit the original form of payment for original charges minus the return shipping fees. Items for return must be returned within 30 days of purchase. If your return arrives after the 30 days of the original order date, your return will be shipped back to your original shipping address.

KoMocean will accept returned merchandise only if it is in the original condition, unworn, with original tags and receipt (or gift receipt). For any items returned that are not in this condition, the return will not be accepted and the merchandise will be returned to you.

We will not accept merchandise that has been worn, used, altered or damaged. If you have a concern regarding an issue with the condition of your purchase, please contact us at customerservice@komocean.com for further information.

 

 

Please send returns to:

H.P.S/KoMocean

11 Jan Sebastian Dr

Sandwich, MA 02563

USA

 

 

We recommend that you send returns insured with tracking capabilities as KoMocean will not assume responsibility for reimbursement or compensation in the event that return packages are lost, stolen, or mishandled.

 

 

REFUNDS

The refund will be in the same form of payment that you originally used. Refunds will be processed within 10 business days of us receiving your return. Please note that card refunds may take up to 30 business days for your bank to complete. We have no influence over the banking process.

 

 

EXCHANGES

Products can be exchanged based on availability provided that the products are in new and original condition.

 

 

LOST OR DAMAGED GOODS

Should any items be lost or damaged in transit please notify us of the problem by emailing customerservice@komocean.com as soon as possible. We reserve the right to investigate the claim before issuing an exchange or refund.

 

 

COMPLAINTS

Customer service is extremely important to Komocean, should you have a complaint please do not hesitate to e-mail customerservice@komocean.com. Please give full details of the issue and include your number and contact details.

 

 

ORDERING

Your order confirmation will be sent to you by e-mail.

 

 

PAYMENT

We accept most major credit and debit cards. All credit and debit cardholders are subject to validation checks and authorization by the card issuer. By placing an order with us you will be deemed to have read, understood and agreed to our Terms and Conditions.

 

 

DELIVERY

Goods will be sent to the address given by you in your order. If you are ordering more than one item, your goods may be sent to you in installments if certain items are out of stock.

In the event that your order does not arrive within the approximate delivery period stated we will do our best to assist in tracking your order. In the event of non-delivery of your order we are unable to process a replacement order until 30 business days or when the inquiry is resolved following the original shipment date.

 

 

GIFT CERTIFICATES

  • Please note that gift certificates and any unused balances expire 12 months from date of purchase.
  • Gift certificates may not be exchanged for cash.
  • Any unused balance will be available to spend on future orders.
  • If your order exceeds the face value of the online gift certificate the balance must be paid for by other means.
  • If you return an item purchased with an online gift certificate, we will credit your account with the value of the item. No cash refund will be given.
  • You cannot use an online gift certificate to purchase a further online gift certificate.
  • We are unable to re-issue lost, stolen or damaged online gift certificates.
  • Our normal terms and conditions of purchase (as varied by these T&C’s), apply to items purchased with an online gift certificate.

 

 

SHIPPING

All KoMocean orders are shipped from our warehouse in the US.  Shipping options and approximate delivery times are available at checkout.