Refund policy

 

For returns (Returnforms and Address) please email us at: info@komocean.com

KoMocean accepts returns within 30 days of purchase and will credit the original form of payment for original charges minus the return shipping fees. Items for return must be returned within 30 days of purchase. If your return arrives after the 30 days of the original order date, your return will be shipped back to your original shipping address.

KoMocean will accept returned merchandise only if it is in the original condition, unworn, with original tags and receipt (or gift receipt). For any items returned that are not in this condition, the return will not be accepted and the merchandise will be returned to you.

We will not accept merchandise that has been worn, used, altered or damaged.

We recommend that you send returns insured with tracking capabilities as KoMocean will not assume responsibility for reimbursement or compensation in the event that return packages are lost, stolen, or mishandled.

Refunds

The refund will be in the same form of payment that you originally used. Refunds will be processed within 10 business days of us receiving your return. Please note that card refunds may take up to 30 business days for your bank to complete. We have no influence over the banking process.

Exchanges

Products can be exchanged based on availability provided that the products are in new and original condition.